Tk1010 Privacy Policy — Your Data, Our Responsibility

Tk1010 is a trusted online betting and gaming platform in Bangladesh. The confidence of our millions of members is our greatest asset, and to honour that trust, tk1010 treats the privacy of your personal data as its highest priority.

This Privacy Policy explains what information tk1010 collects, why it collects it, how it is used, and how long it is retained. It also details your rights and how your data is protected.

Our Privacy Policy is written in plain, straightforward language so you can easily understand it. We've avoided complex legal jargon and chosen to be direct — telling you exactly what we do and don't do with your data.

1. Information We Collect

Tk1010 collects only the data that is strictly necessary. Collecting unnecessary information goes against our policy. The three categories of data we collect are described below.

Information Provided Directly by You

When you create an account or use our services on tk1010, the following information is collected:

• Full name and date of birth (for identity verification)
• Mobile Number (for account verification and communication)
• Payment method details (Mobile Banking/Nagad/Rocket number)
• Identity document details (NID/Passport — if required)
• Details of live chat and support conversations

Automatically Collected Information

When you use tk1010, our systems automatically collect certain technical information:

• IP Address & Device Type
• Browser Type & Operating System
• Login timestamps and platform activity logs
• Time spent on each page
• Cookie & Session Data

2. How We Use Your Information

Collected data is used solely for the purposes specified. tk1010 never uses your information for unrelated purposes. A complete list of uses is provided below:

• Account Management: To create, verify, and manage your account.
• Payment Processing: To securely process deposits and withdrawals.
• Security Assured: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To analyze user experience and improve the platform.
• Contact: To send important updates, promotions, and support messages.
• Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
• Responsible Gaming: To identify signs of addictive behaviour and provide appropriate support.

3. Data Sharing & Disclosure Policy

Tk1010 does not share your personal data with third parties — that is our core commitment. In limited circumstances, however, we may be legally required to disclose certain information.

When Information May Be Shared

• Payment Processor: Minimal information is shared with Mobile Banking/Nagad/Rocket to process deposits and withdrawals.
• Legal Requirements: We are required to disclose information when ordered by a court or upon a lawful request from a government authority.
• Fraud Investigation: We may cooperate with the relevant authorities in the investigation of financial crimes.
• Technology Partners: Secure hosting and technology service providers are given minimal access under strict confidentiality agreements.

4. Data Security Measures

Tk1010 uses industry-leading technology to protect your data, backed by a security team that operates 24/7.

• 256-Bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Firewall Protection: Advanced firewall systems prevent unauthorised access.
• Regular Security Audits: Our expert team regularly tests the system to identify and address vulnerabilities.
• Restricted Staff Access: Only authorized personnel can access data on a need-to-know basis.
• Automated Threat Detection: Unusual activity is detected and blocked in real time.

5. Cookie Policy

Tk1010 uses cookies on its website and app. Cookies are small data files stored on your device that help enhance your experience.

Cookie Type

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect the proper functioning of some services.

6. Your Rights

Under tk1010's Privacy Policy, you are entitled to the rights listed below. To exercise any of these rights, please contact our support team.

7. Data Retention Period

Tk1010 does not retain your data longer than necessary. The retention periods for different types of information are outlined below.

Once the retention period expires, data is securely deleted or anonymized.

8. Child Protection Policy

Tk1010 is an adults-only platform. No one under the age of 18 is permitted to use our services.

• Age is verified at the time of registration.
• Date of birth is re-confirmed during account verification.
• We do not knowingly collect data from anyone under the age of 18.
• Any account found to belong to a minor is suspended immediately.
• Any data collected from a minor is promptly deleted.

9. Changes to Privacy Policy

Tk1010 reserves the right to update this Privacy Policy at any time. Any changes will be reflected on this page, and the "Last Updated" date will be revised accordingly.

• A message will be sent to your registered mobile number for any significant changes.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
• You have the option to close your account if you do not agree to the updated policy.
• We recommend visiting this page regularly.

10. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please contact our data protection team.

• Live Chat: Click the chat icon on the website or app — active 24/7.
• Email: [email protected] (replies typically within 24 hours).
• Support Ticket: Log in to your account and open a ticket through the Support section.

You can submit requests to exercise your rights, correct your data, or request deletion through our support team. We aim to respond as promptly as possible.